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SUPPORT & FAQS

ACCOUNT ACCESS & LOGGING IN

How do I claim my Pure Charity account (so I can access my Legacy Collective Account)?

If you are new to use Pure Charity, once you have signed up for Legacy Collective, a message is sent to your email asking you to claim your Pure Charity account. This email will prompt you to create a password and then will automatically log you into your Pure Charity account.

From this point on, you can use your email and password to log in and out of Pure Charity to access your Legacy Collective Account.

To login into your Pure Charity account click here.

I am trying to create my account and it keeps telling me my email is taken. Help!

The reason you’re receiving the message “email is already taken” is because your email address is already being used. Select ‘Forgot Password’ on the login screen to trigger a password reset email.

To login with your new password and email address, click here.

How to log in to my Legacy Collective account?

To login to your Legacy Collective account, click here.

ACCOUNT MANAGEMENT RELATED QUESTIONS

How do I update my Credit Card?

Donating is made simple when you have a credit/debit card saved to your personal account. We work with a third-party site to make sure our site is SUPER secure. Go ahead and add or edit a card to make giving easy!

Step 1: Login to your Legacy Collective account: Click Here to Login

Step 2: From your user dashboard, click ‘Payment Sources’ in the left-hand menu. From here you can edit the expiration date on an existing card or register a new card.

Step 3a: Edit the expiration date on an existing card. To edit an existing card simply select ‘Edit’ next to the card you want to edit, then update the expiration date and reenter the security code.

Be sure to select Save My Card Information for the new information to be saved.

Step 3b: Register a new card. To register a new card simply select ‘Register a new card’, then enter the new card information. Don’t forget to check to ensure this is the card that will be charged going forward.

Also, be sure to selectfor the new information to be saved.

How do I change my monthly donation amount?

Step 1: Login to your Legacy Collective account: Click Here to Login

Step 2: From your user dashboard:

a. Select ‘Donations’ in the left-hand menu bar

b. Select ‘Recurring Credit Card Donations’ in the horizontal menu bar

c. Select ‘Edit’ next to the contribution you want to edit

 

 

Step 3: From the edit screen you can edit the dollar amount and/or the donation date.

**NOTE: If you would like to pause or cancel your recurring donation, then you can do it from the same screen as step 2 above. Instead of selecting ‘Edit’, select ‘Pause’ or ‘Cancel’.

If you would like to edit a recurring donation from your checking account, please email help@purecharity.com with your request. Please include the following information in your email: donor name, donation amount, last 4 digits of your bank account, the date it drafts & the requested change.

How can I change my information, like my email or address?

Login to your Legacy Collective account: Click Here to Login.

Step 2: From your user dashboard, click ‘Edit Profile’ in the left-hand menu. From here you can edit your personal information.

Step 3: From here you can edit and update your Name, Email, Address, and other personal details. Be sure to click Screen_Shot_2018-09-12_at_1.33.00_PM.pngat the bottom of the page when you are done to make sure your changes save.

When is my monthly contribution charged?

Your recurring donation will be charged on the day you set up the recurring donation.

If you would like to change your scheduled recurring date, please follow the steps below.

Step 1: Login to your Legacy Collective account: Click Here to Login

Step 2: From your user dashboard:

a. Select ‘Donations’ in the left-hand menu bar

b. Select ‘Recurring Credit Card Donations’ in the horizontal menu bar

c. Select ‘Edit’ next to the contribution you want to edit

Step 3: You can edit the monthly donation amount or the next donation date. Be sure to select ‘Update Recurring Donation’ after you’re done!

How do I stop my recurring donation?

Canceling your Giving Circle donation is easy! Just follow these simple steps:

Step 1: Login to your Legacy Collective account: Click Here to Login

Step 2: From your user dashboard:

a. Select ‘Donations’ in the left-hand menu bar

b. Select ‘Recurring Credit Card Donations’ in the horizontal menu bar

c. Select ‘Cancel’ next to the contribution you want to cancel

You have now cancelled your recurring donations, and will be cancelled effective immediately.

How can I get a Receipt for my Donations?

After your donation has been processed (for both recurring donations and one-time donations) a receipt will be emailed to the email address you signed up or logged in with.

If you do not receive the receipt, please check your junk/trash folder. If you still do not see it come through, email help@purecharity.com for assistance.

How do I give a one-time donation if I am a member of a Giving Circle?

So you want to give a little bit more this month? That’s awesome! You have the chance to give a one-time donation as many times as you want. Follow the steps below to begin!

Step 1: Login to your Legacy Collective account: Click Here to Login

Step 2: Click on this link to go to one-time giving options: https://www.purecharity.com/fundraisers/42182/fund

Thanks for going the extra mile to give more!

Can I mail a check for a donation to Legacy Collective?

If you are interested in mailing a check donation to Legacy Collective this can be done for one-time donations. Please mail all checks to:

Legacy Collective’s Fund at Pure Charity
PO Box 1234
Searcy, AR 72145

Be sure to write this Fundraiser’s Donation ID in the memo line: FUN274432.

For more information on to mail a check to Legacy Collective, click here.

How can I change from one Giving Circle to another?

Want to switch to a different group? No problem! To switch groups, first, you will need to cancel your registration for your current group.

Step 1: Login to your Legacy Collective account: Click Here to Login

Step 2: From your user dashboard:

a. Select ‘Donations’ in the left-hand menu bar

b. Select ‘Recurring Credit Card Donations’ in the horizontal menu bar

c. Select ‘Cancel’ next to the contribution you want to cancel

You have now left the giving circle and your recurring donations have been canceled effective immediately.

Next, you can sign up for your new group!

Email the Legacy Team for the link to the Giving Circle you would like to join with the amount per month and they will send you the link to enter for your new Giving Circle and level. You can contact them at help@legacycollective.org.

How can I stop receiving emails from Pure Charity?

Want to switch to a different group? No problem! To switch groups, first, you will need to cancel your registration for your current group.

Step 1: Login to your Legacy Collective account: Click Here to Login

Step 2: From your user dashboard, click ‘Notifications‘ in the left-hand menu. From here you can choose what communication you desire to receive.

Deselect any notification you would not like to receive (or select any you would), then click Screen_Shot_2018-09-12_at_1.33.00_PM.png. That’s it. Changes are immediate and you should no longer receive undesired communication.

How do I add an Avatar image?

Want to switch to a different group? No problem! To switch groups, first, you will need to cancel your registration for your current group.

Step 1: Login to your Legacy Collective account: Click Here to Login

Step 2: From your user dashboard, click ‘Avatar’ in the left-hand menu. From here you can add or change your avatar image.

To Add an Avatar Image: Click the Upload box and select the picture from your computer you would like to use. Please remember that the maximum file size is 5MB and the file must be in the JPEG, PNG, GIF, or BMP format. Once the upload is complete, the image is saved and stored. That’s it. To Change or Remove Your Avatar Image: Click the X on the current image. (See image below.) Then, follow the steps above if a new image is desired. Otherwise, the image is deleted and no further action needed.

GENERAL LEGACY COLLECTIVE QUESTIONS

How are the donations managed?

Legacy Collective has established a Donor Advised Fund with Pure Charity (a nonprofit organization) that will assist in financial accountability, grant administration, and financial reporting.

What are second chance grants?

Second Chance Grants are a way for us to come together as a community above and beyond our monthly giving to support specific grants and cause areas we are passionate about.

Donors on the Visionary Level will have an opportunity to designate half of their annual giving into a fund where they can allocate it toward Second Chance Grants as they prefer. They will be contacted directly on those specific amounts each round.
All other active Legacy Giving Circle monthly donors will be invited to participate following the vote count each grant round to give above their monthly amounts in a one-time gift in our Second Chance Grant Fund and those funds will be given toward the next 2 grants in the voting round that we were not able to financially pay from the Legacy Giving Circle that grant round.

For example, a grant round could have 10 nonprofits go through the voting process. We may have enough funds to pay down the top 6. We would email the community after the vote count and say “For the next 3 days, you have the opportunity to give to this specific fund through a one-time donation and those funds will be used to pay down these two additional grants.” So in this round, if there was a grant addressing chronic homelessness and another grant addressing foster care and you are very passionate about foster care, you might choose to give above and beyond in this round. Or, you might not be interested in these areas or organizations, and you may choose to pass for this specific Second Chance Grant Round.

If more money is given than needed in the Second Chance Grant round, it will roll over to the next round and stay in this fund. Legacy Collective will not deduct any funding for Operating or Administrative costs for donations towards Second Chance Grants. Pure Charity does charge a 5% fee on all donations, but the entire remaining 95% will go straight toward the Second Chance Grants Fund.

If you have any questions on Second Chance Grants, please email Erin Arnheim help@legacycollective.org.

Other Questions?